Ticket Priority - High, Med, Low
complete
M
Meghan Fisher
complete
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I
Ian Zimmerman
in progress
I
Ian Zimmerman
under review
Josue Hetu
Should add a timeline to complete the ticket. If you put a ticket at a low priority, 2 days later it should become a medium and 4 days later a high priority.
J
Jason Stone
Josue Hetu: I'd settle for a "due by" field. Our SLA's would vary across organizations and teams.