The Manage page on the AgriSync web dashboard has been redesigned for a better user experience. All of the settings for a team can now be found in three categories: Team Settings, VoiceHub Settings, and SMS Settings.

Monitor how quickly your team responds to unassigned tickets with the metric. This metric displays the median time to act on an unassigned ticket within the last 14 days.

In a ticket report, the ticket URL's are now hyperlinked under the 'Share URL' column.

On the mobile app, Advisors can now filter the Tickets page by ticket status, team, or watched tickets.

We've added the ability to sort your list of Advisors within the Manage tab of the web dashboard.

Managers can now change the ringtone for specific VoiceHub numbers from the musical chime to a dial tone. Access this setting from the section of the tab.

Advisors now have the ability to export contacts and their details such as segments, email, organization name, etc. This can all be done from the Contacts page on the web dashboard. Learn more here.

Job codes have been added to the share ticket view, so anyone you share an AgriSync ticket with will be able to see how a tracked-session in AgriSync is categorized.

The Customer History view in the mobile app now displays additional details regarding that ticket, including:

Whether your organization has existing job codes or you simply want to categorize the types of tracked events for customers, you can now do so on any ticket.