
AgriSync
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improved
Web
The Manage page on the AgriSync web dashboard has been redesigned for a better user experience. All of the settings for a team can now be found in three categories: Team Settings, VoiceHub Settings, and SMS Settings.
new
Web

Monitor how quickly your team responds to unassigned tickets with the
Time to First Response
metric. This metric displays the median time to act on an unassigned ticket within the last 14 days.improved
Web
In a ticket report, the ticket URL's are now hyperlinked under the 'Share URL' column.

improved
Mobile
On the mobile app, Advisors can now filter the Tickets page by ticket status, team, or watched tickets.

improved
Web
We've added the ability to sort your list of Advisors within the Manage tab of the web dashboard.

improved
Web
VoiceHub
Managers can now change the ringtone for specific VoiceHub numbers from the musical chime to a dial tone. Access this setting from the
Greetings
section of the Manage
tab.
new
Web
Advisors now have the ability to export contacts and their details such as segments, email, organization name, etc. This can all be done from the Contacts page on the web dashboard. Learn more here.

improved
Web
Job codes have been added to the share ticket view, so anyone you share an AgriSync ticket with will be able to see how a tracked-session in AgriSync is categorized.

improved
Mobile
The Customer History view in the mobile app now displays additional details regarding that ticket, including:
- Assigned Advisor
- Create Date
- Updated Date

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