Updated Layout for Manage Page
improved
Web
The Manage page on the AgriSync web dashboard has been redesigned for a better user experience. All of the settings for a team can now be found in three categories: Team Settings, VoiceHub Settings, and SMS Settings.
Time to First Response Metric
new
Web
Screen Shot 2020-10-30 at 12
Monitor how quickly your team responds to unassigned tickets with the
Time to First Response
metric. This metric displays the median time to act on an unassigned ticket within the last 14 days.
Hyperlink Ticket URL in Reporting
improved
Web
In a ticket report, the ticket URL's are now hyperlinked under the 'Share URL' column.
Screen Shot 2020-10-28 at 8
Filtering Tickets on Mobile
improved
Mobile
On the mobile app, Advisors can now filter the Tickets page by ticket status, team, or watched tickets.
Mobile Filtering 1
Sort list of Advisors
improved
Web
We've added the ability to sort your list of Advisors within the Manage tab of the web dashboard.
SortAdvisor
Ringtone Options for VoiceHub
improved
Web
VoiceHub
Managers can now change the ringtone for specific VoiceHub numbers from the musical chime to a dial tone. Access this setting from the
Greetings
section of the
Manage
tab.
Ringtone-Options-Snapshot
Export Contacts
new
Web
Advisors now have the ability to export contacts and their details such as segments, email, organization name, etc. This can all be done from the Contacts page on the web dashboard. Learn more here.
Export Contacts
Job Codes displayed in shared ticket view
improved
Web
Job codes have been added to the share ticket view, so anyone you share an AgriSync ticket with will be able to see how a tracked-session in AgriSync is categorized.
JobCodeShareURL
Ticket Details in Customer History
improved
Mobile
The Customer History view in the mobile app now displays additional details regarding that ticket, including:
  • Assigned Advisor
  • Create Date
  • Updated Date
Customer History
new
Mobile
Web
Whether your organization has existing job codes or you simply want to categorize the types of tracked events for customers, you can now do so on any ticket.
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