slide and drop and attachment in a message an in the ticket
We need to be able to slide and drop an attachment into the message field and into resolution field
track activity per advisor in a ticket
Each time some add a comment or do something in the ticket, it need to be identify so we'll be able to know who have done what within the ticket when having many advisor that are working on the same case.
Add Option to Dial an Extension When Calling from Web Dashboard
Add a keypad option on the pop-up for an outbound web call.
Allow Advisors to be online or offline to receive calls
Allow advisors to set a status of Online or Offline. If they are offline it would be the same as if they are off the ring schedule. Managers could also change this status and the status would be visible to the whole team.
Phone Call Metrics in Insights
Today in Insights, Managers can view ticket activity by advisor, which looks at the current owner of the ticket. Managers would also like to see which advisor initially owned the ticket (answered the phone call) before it was reassigned.
Additional SMS Customization
Today you can customize certain aspects of an automated SMS message in the Manage page. We'd like to have additional customization of the entire message, along with the ability to completely disable certain messages.
SIP Trunking for Phone Systems
The ability for AgriSync to integrate into existing PBX phone systems instead of the current call forwarding solution.
Create additional permission levels that allow an Advisor to be a Manager of a specific team, but not all the teams for the entire company.
Alphabetical Order for Contacts
The ability to toggle the Contacts page between most recent activity and alphabetical order.