The ability to add a comment or label to tracked time inside of a ticket.

Being able to select a number of photos at the same time and upload to ticket. Also every time I upload a photo from my phone gallery it saves a copy of the selected photo to my phone gallery? So I end up with a double up of the same photo?

Would be nice to be able to enter the customer business system account number in one time in contacts list and it carry over to any future tickets created by that customer-- would speed up any billing processes if/when we decide to bill for the calls. today have to go into every ticket, look up the customer and then manually enter in the account number to the ticket.

The ability to text a customer a pin on a map via AgriSync.

On the mobile app, allow an advisor to turn off their face camera during a live video session if they want.

As a team of 4, be able to transfert an incoming call to another coworker

For teams using AgriSync for text support, it would be helpful to have an option to send an automated 'Away' message when the business closed, so that customers cannot text a number and expect a response 24/7.

Once the 'Customer Name' is added to a ticket, the customer's phone number is no longer visible anywhere on the mobile app. This information can be helpful in determining location of the customer.

When using AgriSync Softphone, being able to answer the call direclty from the Jabra headset and doesn't have to do the ''push 1'' function.

When an advisor closes a ticket, let the advisor select if they want to receive a notification X number of days later to follow-up with the customer on their experience/issue.