Show Call Tree Option in Mobile
Right now you can see which call tree option the customer selected on the web, but can we see this on mobile with the customer too?
Advisors in Multiple Companies
Would be nice to have an advisor be a part of multiple companies. Right now, can't have two accounts with the same phone number, but maybe advisors could be on multiple teams across companies.
Phone Call Ticket Rules
Today, if a customer has an open ticket on one issue and calls in about a separate issue, you cannot create a separate ticket. What if there was a Call Rules option in a team's Voicehub settings that let them determine if each call were to create a new ticket or not.
Voice Activated Call Tree
It would be nice for customers to speak for call tree options. This would be helpful for lines with multiple options or for customers calling in with full/greasy hands.
Keypad Option on Call
Today when I am on a call on the mobile app, I do not have the option to use my keyboard if I call a business with a call tree. It would be helpful to have keyboard access so I can select a number if prompted.
Sort ticket tags
I would like to sort the order that tags show up to select in tickets. The order I have them in the Manage page doesn't correlate with the order in the ticket creation.
SIP Trunking for Phone Systems
The ability for AgriSync to integrate into existing PBX phone systems instead of the current call forwarding solution.
Change ring schedule from app
Being able to quickly set your avaliblity or do not disturb while in a meeting without having to log into the dashboard and do it all from the app.
Assigning Tickets (App)
It would nice, to have the option to assign an unassigned ticket from the app, without having to assign to yourself, first.