We need to be able to slide and drop an attachment into the message field and into resolution field

Each time some add a comment or do something in the ticket, it need to be identify so we'll be able to know who have done what within the ticket when having many advisor that are working on the same case.

Add a keypad option on the pop-up for an outbound web call.

Allow advisors to set a status of Online or Offline. If they are offline it would be the same as if they are off the ring schedule. Managers could also change this status and the status would be visible to the whole team.

Today in Insights, Managers can view ticket activity by advisor, which looks at the current owner of the ticket. Managers would also like to see which advisor initially owned the ticket (answered the phone call) before it was reassigned.

Today you can customize certain aspects of an automated SMS message in the Manage page. We'd like to have additional customization of the entire message, along with the ability to completely disable certain messages.

The ability for AgriSync to integrate into existing PBX phone systems instead of the current call forwarding solution.

Create additional permission levels that allow an Advisor to be a Manager of a specific team, but not all the teams for the entire company.

The ability to toggle the Contacts page between most recent activity and alphabetical order.

Transfer live phone calls from a mobile device from the AgriSync app.