Each Email New Ticket | Voters

Each Email New Ticket

complete

Each time an email ticket comes into the dashboard, I want to be able to set a rule that allows me to create a new ticket. This way, any new email would create a new ticket.

Created by Payton Douglass

November 11, 2021

Ian Zimmerman

marked this post as

complete

Ian Zimmerman

marked this post as

under review

Hey everyone. So there is a way to solve this with our current Email Hub Rules which can be found in Email Settings in the Manage tab.

Click Create Rule
Title whatever you want (IE Create New Card for every Email).
When: Inbound Message is Received
IF:

TO field EQUALS

(Fill in the email address that your team is using. If you are forwarding then use the Team Email address we provide you that you are forwarding to).

THEN: Create a new ticket.

This should then create a new ticket for each email that comes into your team (even if it's a new email from an existing customer that has an open ticket).

I am going to keep this as Under Review until some of you give it a try!