Reminder for Unassigned Tickets
M
Meghan Fisher
Kurt Banwart
Kurt Banwart
Hey everyone - we definitely understand the need to be notified if a ticket is left unassigned for too long. We're excited to let you know you can now set this up using our latest Zapier template.
Zapier is an automation tool that connects with ExpertConnect to streamline your processes. Simply create a Zapier account and then walk through the setup steps on the template.
👉 Get started at https://zapier.com/apps/email/integrations/expertconnect/1188561/send-outbound-emails-for-new-unassigned-expertconnect-tickets
Reach out to us at ExpertConnectAPI@JohnDeere.com with any questions - we're happy to help. 😊
J
Jenny Bergeron
Kurt Banwart Is there a free version of this? To use this specific template it says I need to have a monthly subscription...
Kurt Banwart
Jenny Bergeron - I believe you'd need a paid subscription since the free version only allows 2-steps Zaps. Here's Zapier's pricing info: https://zapier.com/pricing
If you decide to move forward with Zapier, there are also several other things you can do. Here are some ideas on how other dealers are using Zapier:
https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13099/3770599/1705442074898-Final%2BAPI%2BUse%2BCases.pdf
You can also set up these automated reminders using Microsoft Power Automate. Power Automate is included for free on most Microsoft 365 plans.
Here's how to get started with Power Automate: https://help.expertconnect.deere.com/integrations/integrate-with-expertconnect-via-api
J
Jenny Bergeron
Kurt Banwart Excellent, thank you!
Kurt Banwart
R
Randy
!