SMS Automated 'Away' Message | Voters

SMS Automated 'Away' Message

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Josie Burgett

For teams using AgriSync for text support, it would be helpful to have an option to send an automated 'Away' message when the business closed, so that customers cannot text a number and expect a response 24/7.

April 27, 2020

Ian Zimmerman

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complete

Ian Zimmerman

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closed

You will notice a new automated SMS in the SMS Settings section of your Manage tab. This message will make it so that whenever someone attempts contacting you in off-hours then they will receive a message alerting them. This is optional.

Ian Zimmerman

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in progress

Josie Burgett

This feature would be an optional setting at the team level that coordinates with that team's ring schedule settings. If no one is on the ring schedule for a certain time period, we would then send the automated 'Away' response for incoming messages.