Search Bar | Voters | ExpertConnect

Search Bar

in progress

Hayden Kitching

Rather than having to choose a column, then choose a filter category, then type what you are searching could you add a generalized search bar on the main page? This would make filtering and drilling down information faster.

December 6, 2023

Payton Douglass

marked this post as

in progress

Payton Douglass

Merged in a post:

Ability to Search by Serial Number.

Brandon Uhrich

Be able to filter tickets by machine serial number.

March 15, 2024

Geordie Nolland

Yes we also need the ability to search tickets via Model or Serial No boxes within the tickets.

Hayden Kitching

Geordie Nolland Yes!

Tim Rice

YES. 100%

Payton Douglass

marked this post as

planned

Payton Douglass

Merged in a post:

Mass ticket search

Jeana B.

Have to ability to search tickets for more than the basic filters, such as searching the tickets summary/resolution. So it will be easier to find similar cases when different advisors made the cases with different customers.

February 7, 2024

Payton Douglass

Merged in a post:

General Search Tab

Euan Munro

It would be great to have a general search box located on the dashboard to allow users to search through their list of tickets, customer names etc. This could also lead onto bringing up customer history, previous tickets, organizations etc. The current filters tab is not as quick and easy as the previous version.

February 2, 2024

Marcy Petersen Porter

Totally agree and would like to also have the search bar stay in place as you scroll down Expert Connect similar like you do in excel today, so you do not delete the heading.

Euan Munro

I would agree the old version of filtering was far better than the new

Dave Price

100% agree. This would make a massive difference to the system.

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