Change the customer on a ticket. | Voters

Change the customer on a ticket.

complete

Keith G.

Customer that created the ticket is no longer there, or is not the Tech that is working on it. You lose the information provided if you have to create an additional ticket for another customer.

December 3, 2021

Payton Douglass

marked this post as

complete

Read more on reassigning a customer here: https://feedback.agrisync.com/changelog/reassign-a-customer-on-a-ticket

Swen Conrad

I think this is a great feature and I am looking forward to it. But it should be limited to managers only, and not advisors.

Ian Zimmerman

marked this post as

in progress

We have started work on this! Will keep the group updated as we make our way through it.

Ian Zimmerman

marked this post as

under review

Keith G.

If we can't change the customer, it would be nice to add an additional customer to a single ticket. That would allow a shop and a field tech, or a supervisor and a tech on the same ticket. Maybe a limit of 3 on one ticket. If we can't change the customer, let us add an additional. In the same scenario, we could also merge the ticket with any one of those "customers" included in the ticket.