Call Tree
complete
We would like to have the ability set when the call tree is active. So during business hours, customer gets the call tree option to reach anyone on the team. I would like to turn the call tree off after hours so the customer doesn't think they have a choice and only ring the folks we have covering those after hours time slots.
I
Ian Zimmerman
complete
You now have the ability to create call trees and use those call trees within a ring schedule. Here is our help article explaining ring schedules in detail. https://help.expertconnect.deere.com/en-us/article/creating-and-editing-ring-schedules-1moc4ue/
I
Ian Zimmerman
in progress